akiraz2/yii2-ticket-support Yii2 Support Ticket Module, easy, flexible, fast

Yii2 Support Packagist Version Total Downloads Software License

  1. Documentation
  2. Installation
  3. TODO
  4. Support
  5. Contributing to this project
  6. License

Yii2 Support Ticket System - simple, flexible module for Yii2 advanced template (frontend/backend apps)

The latest version includes following features:

  • very easy, simple and fast (only 3 tables: category, ticket, messages)
  • Tickets has title, category, priority, users email and name, can link user id
  • Module can parse mailbox and automatically add new tickets (or add new messages to ticket)
  • Auto close tickets after 7 days of inactivity (by cron or backend app)
  • Ticket management (in backend app - admin users can use Redactor Widget)
  • Console commands (yii support/ticket/close)
  • ID of ticket are hashed
  • Compact SEO URL rules
  • Module use yii2-queue for background and cron jobs (Sync queue by default, you can use DB, Redis or other)
  • Module can use independent Mailer component, own config (smtp, user, pass)
  • Multi-lingual (en, ru)
  • You can use own style css
  • Can replace real username(login) of Support (configurable)
  • MongoDB

NOTE: Module is in initial development. Anything may change at any time.

Screenshot

Documentation

Read the Documentation

Installation

All installation instructions are located in documentation / Installation.

TODO

  • write documentation (configuration, faq)
  • refactoring Mongodb
  • add more languages (cn)
  • more console commands
  • rest controllers for api app
  • view theme (blue, red, green, gray, dark, etc)
  • improve from simple to powerful (customer portal or support center like a pro)
  • RBAC integration (role support manager)
  • tests!!!
  • check ticket status for users
  • assignment other manager
  • attachments (files, documents, images)
  • statistic
  • Multichannel ticketing
  • more notifications (push, telegram, viber, whatsapp, wechat)

Support

If you have any questions or problems with Yii2-ticket-support you can ask them on email akiraz@bk.ru.

Contributing to this project

Anyone and everyone is welcome to contribute. Please take a moment to review the guidelines for contributing.

License

Yii2-ticket-support is released under the MIT License. See the bundled LICENSE.md for details.

1 0
1 follower
25 downloads
Yii Version: 2.0
License: MIT
Category: Web Service
Developed by: akiraz2
Created on: Sep 25, 2018
Last updated: (not set)
Packagist Profile
Github Repository

Related Extensions