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Suggestions for this forum
Posted 08 January 2010 - 01:56 PM
2) Button to mark topics as "solved"
+1 for this point. I was just about to post the same idea.
As the General Discussion forum has somehow the character of a helpdesk this feature would greatly help to make support more efficient. Talking in traffic light picture, I could imagine 3 colors:
red dot: Problem not solved.
green dot: Problem Solved.
A 3rd color comes into the game during the following process:
new entry -> red flag -> some replies -> after 5 days author gets mail if request was resolved -> if author clicks 'solved' link->green/elseif author clicks 'still unsolved' link->stays red/else (=no reaction after 24hrs)->dot turns grey
reasoning behind 'grey':
user support energy is not wasted on dead problems, but are directed to the active/red ones.
sideeffect of reminder mail:
having clicked 'still unsolved' brings request to the top without the usual "hey, anyone?" posts
Posted 08 January 2010 - 02:34 PM
Another nice thing would be a filter - similar to "view new content" but view unsolved/solved/tidbit/feature topics. Some topics are not resolvable, like feature requests or examples. These should be classified as a different topic type.
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